Sales Development Representative (SDR) | Lead Generation | U.S. Market Focus

Hello, my name is Mariana Polanco

Generate and qualify prospects through research, database building, and cold outreach, ensuring a consistent flow of opportunities.

Contact Me About Me
Portrait of Mariana Polanco

Market

U.S. Focus

Languages

ES / EN / JP

About Me

Professional Background

Previously, acquired three years of experience in multilatina companies in roles related to customer experience, customer service, and back-office operations, complemented by cross-selling and upselling activities.
Background in industries such as textiles, immigration consulting, telecommunications, insurance, video games, and business process outsourcing, all focused on the U.S. market.

Introduction Video

Short self‑introduction by Mariana (English).

Japanese Version

Japanese audio version of the introduction.

Core Competencies

Soft Skills

  • Communication Skills
  • Customer Engagement
  • Consultative Approach
  • Solution-Oriented Mindset
  • Team Collaboration
  • Coachable Person
  • Adaptability
  • Critical Thinking
  • Fast Learner

Sales Skills

  • Inbound & Outbound Calls
  • Sales Prospecting
  • Cold Calling
  • Lead Generation
  • Lead Qualification
  • Sales Pipeline Development
  • Cross-Selling & Up-Selling
  • CRM & Database Management
  • Objection Handling

Academic Background

Current

Business Administration — Undergraduate (2026 - I)

Universidad de Manizales

Diploma Course

Digital Marketing

Universidad Autónoma de Occidente

Certification Course

Services Marketing

Universidad Autónoma de Occidente

Certification Course

Advanced Excel

Comfandi

Professional Experience

May 2025 – Present

SDR & Lead Generation | U.S. Textile Industry

Jan. 2025 – Apr. 2025

Back Office Analyst | U.S. Immigration Consulting Industry

Jan. 2024 – Dec. 2024

Back Office Analyst & Customer Experience Specialist | U.S. Telecommunications Industry

Jun. 2023 - Dec. 2023

Customer Success Specialist | U.S Insurance Industry

Hobbies

Travel

Traveling

Exploring new cultures and destinations

11 photos
Cultural Exchange

Cultural Exchange

Connecting with people around the world

10 photos
Music

Music

Enjoying diverse music genres

1 photo

Courses & Certifications

Certification 1

Advanced Lead Generation

Certification 2

Cold Email Prospecting

Certification 3

Creating Powerful Sales Proposals

Certification 4

Cross-Selling

Certification 5

Sales: Handling Objections

Certification 6

Persuasive Selling

Certification 7

Sales: Closing Strategies

Certification 8

Sales Negotiation

Certification 9

Sales Prospecting

Certification 10

Social Selling with LinkedIn

Certification 11

Virtual Selling for Sales Professionals

Certification 12

English Certification C2 Level

Let's Connect

Location

South America, Colombia, Cali

Email

mpr@mariana-polanco.com

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