Sales Development Representative (SDR) | Outbound & Inbound Specialist

Hello, my name is Mariana Polanco

MEDDPICC Certified, enabling value-based discovery and accurate deal qualification within complex buying cycles.

Portrait of Mariana Polanco

Market

U.S. B2B

Trilingual

ES / EN / JP

About Me

Professional Background

Trilingual Sales Development Representative (Spanish: Native | English: C2 | Japanese: B2) with a neutral accent suited for client-facing communication and a professional focus on the U.S. market (B2B/B2C).

Proven track record in hybrid (Inbound & Outbound) prospecting, lead generation, and booking meetings that convert into AE-led discovery calls, supporting this process through pre-call context, active participation during sessions, and post-call follow-up coordination.

Background in U.S. industries such as digital marketing, immigration consulting, telecommunications, insurance, video games, and business process outsourcing.

Previous experience in customer service, CX operations, and back-office roles, complemented by cross-selling and upselling initiatives.

Introduction Video

Short self‑introduction by Mariana (English).

Japanese Version

Japanese audio version of the introduction.

Core Competencies

Soft Skills

  • Communication Skills
  • Customer Engagement
  • Consultative Approach
  • Solution-Oriented Mindset
  • Team Collaboration
  • Coachable Person
  • Adaptability
  • Critical Thinking
  • Fast Learner

Sales Skills

  • Inbound & Outbound Calls
  • Sales Prospecting
  • Cold Calling
  • Lead Generation
  • Lead Qualification
  • Sales Pipeline Development
  • Cross-Selling & Up-Selling
  • CRM & Database Management
  • Objection Handling

Academic Background

Bachelor

Bachelor’s in Business Administration

Universidad de Manizales

Certification Course

MEDDPICC

MEDDICC

Diploma Course

Digital Marketing

Universidad Autónoma de Occidente

Certification Course

Services Marketing

Universidad Autónoma de Occidente

Professional Experience

May 2025 - Present

SDR | U.S. Digital Marketing Industry

Grow Nearby

Jan. 2025 – Apr. 2025

Back Office Analyst | U.S. Immigration Consulting Industry

GovAssist

Jan. 2024 – Dec. 2024

Customer Experience | U.S. Telecommunications Industry

Celerity Fiber

June 2023 – Dec. 2023

Customer Success Specialist | U.S Insurance Industry

Kime3 Insurance Agency

Hobbies

Travel

Traveling

Exploring new cultures and destinations

11 photos
Cultural Exchange

Cultural Exchange

Connecting with people around the world

10 photos
Music

Music

Enjoying diverse music genres

1 photo

Courses & Certifications

Certification 1

Advanced Lead Generation

Certification 2

Cold Email Prospecting

Certification 3

Creating Powerful Sales Proposals

Certification 4

Cross-Selling

Certification 5

Sales: Handling Objections

Certification 6

Persuasive Selling

Certification 7

Sales: Closing Strategies

Certification 8

Sales Negotiation

Certification 9

Sales Prospecting

Certification 10

Social Selling with LinkedIn

Certification 11

Virtual Selling for Sales Professionals

Certification 12

English Certification C2 Level

Let's Connect

Location

South America, Colombia, Cali

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